60csx Warranty problems

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lengkok
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60csx Warranty problems

#1 Post by lengkok » Fri Nov 22, 2013 2:37 pm

I got a replacement 60csx a few weeks ago from Garmin Asia, but this week it got condensation under the glass,whilst riding in the wet, and wont work now. I tried drying it in the sun
I contacted Jessica Liao, at Garmin Marketing, and sent a photo, I had only used the unit a couple of times, and it was a little dusty as you would expect
She claims it was my fault and I have to pay the repair fee, $110 plus $35return postage plus post it to them in Taiwan
These are the replies.

"We have replaced the unit for you but now it seems your unit was already used under not very good condition as you can see its cover is very dirty
From the pic you provided, we found the circle with some color in the sceen was caused due to cracked screen with internal broken LCM and we can be sure it is broken accidentally by improper usage but not for Garmin waterproof quality issue.

In addition, please be noted this model is built with plastic cover and electronic components so it is not robust.

However, after our engineer’s confirmation, we are afraid the screen was truly cracked under hit or accidentally struck so it made the condensation in the screen.

The issue was caused not by Garmin issue but the other forces we can not expect."

So here is a photo of my Garmin
60csxscreensmall.jpg
There is no problem with the outside of the screen whatsoever
The replies I got from her last time were also dismissive, blaming me, etc


Can anyone suggest another person at Garmin who could handle this properly?
I cannot believe the nonsense reply I got from them.

And there is no excuse for the 60csx to fail so miserably, a second time.
They are supposed to be IXP7 waterproof
They used to be very reliable units, but something has changed.
I need something I can depend on every day, to take me through very remote places in SE Asia

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moeyHC
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Re: 60csx Warranty problems

#2 Post by moeyHC » Fri Nov 22, 2013 5:05 pm

The damage on your screen doesn't looks like water condensation. It is more like the LCD leaking from the inside.
MSM Glossary/Index - viewtopic.php?p=57986#p57986

lengkok
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Posts: 19
Joined: Tue Jan 15, 2008 3:54 am
GPS: garmin gpsmap 60csx
royaltek bluetooth+nokia s60v3 series
Nokia n79
Contact:

Re: 60csx Warranty problems

#3 Post by lengkok » Sat Nov 23, 2013 11:52 am

the condensation dried out, but thatcoloured ring appeared
Do you think it will be ok if I replace the LCD?
It was still working before,when wet, but then it would just show the satellite screen, working, then go blank, when switched on

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